Development of an Integrated Framework for Successful Adoption and Implementation of Mobile Collaboration Technology in Indonesian Healthcare

Abstract :

Mobile collaboration healthcare system is one of the most widely accepted choices to support medical routine in healthcare organisations. These organisations are well known as having a high degree of communication, coordination and collaborative works, mobility and data and information access from many devices or tools. Although the benefits associated with mobile collaboration technology have been recognised as offering great potential in the healthcare sector, its successful adoption and implementation rate is low and many hospitals did not achieve intended goals in Indonesia. This study, therefore aims to develop a mobile collaborative healthcare implementation success framework by adapting the DeLone and McLean’s IS success model to identify both critical success factors and success measures. In order to meet the study objectives, this study will employs a quantitative approach to identify the influence of various information quality, service quality, system quality and mobile collaborative healthcare implementation-related variables on performance impacts.