Research on current global market trends in the business process outsourcing industry

Abstract :

This study highlights a part of the results of a doctoral research regarding business process outsourcing models, conducted by authors in the Research Centre of Business Administration, Bucharest University of Economic Studies, Romania. The goal of this paper is to explain the overall notion of business process outsourcing model and to analyze the current global market trends, by giving examples of companies that use this model as a successful long term business strategy. Another objective is to assess the advantages and disadvantages of an outsourcing model in the context of globalization and the importance of defining the core competencies of a company in order to externalize the right processes. The study presented can be used by companies in order to identify the key factors before deciding to outsource part of the in-house processes and to help structure the decision making model by defining from the early stages the competitive advantage of a company.