Paper Submission: Closed

ISBN: 978-0-9821489-1-4

  • Welcome
  • Call for Papers
  • Conference Committee
  • Conference Themes
  • Special Topics Sessions
  • Session en Français
  • Virtual Presentation
  • Important Dates
  • Registration
  • Conference Program
  • Venue and Hotel Information


The 12th IBIMA conference on Creating Global Economies through Innovation and Knowledge Management will be held in Kuala Lumpur, Malaysia.

Kuala Lumpur is the capital and the largest city of Malaysia.  Kuala Lumpur was founded in 1857 as a tin-mining camp.  Today, Kuala Lumpur combines the old with the present in a charming way.  This is observed in how the Sultan Abdul Samad building blends with very well with the tallest twin buildings in the world, the Petronas Twin Towers.  Still, there is more in Kuala Lumpur to see and enjoy: The old railway station, Masjid Jamek, the headquarters of Telekom Malaysia, and China Town.  Come and see for yourself why Malaysia is truly Asia.

This major international conference will address a range of important themes with respect to Information Technology and its impact on organizations. 

The conference will include numerous papers and workshop presentations by academics and researchers from around the globe.  Conference participants are welcome to submit full papers, short papers, extended abstracts, paper drafts, or invited session proposals. Submitted paper will be fully refereed and published in electronic formats.  Please refer to call for papers.

For those unable to attend the conference in person, virtual presentations are available. Virtual presentations allow participants to submit papers for refereeing and publication in the conference proceedings. Virtual participants will receive a full copy of the conference proceedings in electronic format by mail.

Submissions instructions: Submit 2 files (in Microsoft Word OR in pdf)
First file:  ONLY paper title, complete author(s) information and e-mail(s)
Second file: The paper without author(s) information for review purposes

There is no paper format for submissions. Once your paper is accepted by reviewers, authors will receive an acceptance package that includes IBIMA's format guildlines for camera ready publication.

If you are submitting to a special track, please indicate that in your e-mail

Call for Papers 

Interested academics and practitioners are invited to submit:

  • Research papers: complete papers (5000 words max.) with complete references section. 
  • Short papers: this could be research in progress, abstracts, ideas you would like to explore with audiance at the conference, or draft of papers for possible co-authorship:  (max. 5 pages or 1000 words) 

IBIMA focuses on real-world business applications.  Therefore, submitted papers should highlight the benefits and applications of managing information in industry, government, and services.  The idea of the conference is to discuss how to solve business problems or take advantage of new opportunities using IT.  All papers will be directed to the appropriate  theme and/or track.  All accepted papers will be published in the conference proceedings. Virtual presentation is available if you are unable to attend in person. 

Papers will be evaluated for originality, significance, clarity, and contribution.  It is IBIMA policy to send complete papers to two reviewers for full blind peer review and to send a summary of review back to the author(s) .  Short papers/abstracts will be reviewed by reviewer and/or the editor.  All review comments and suggestions should be addressed in the final submission. Submitted Papers must not have been previously published or currently submitted for publication elsewhere.

Conference proceedings will be published as an e-book on a CD (ISBN: 978-0-9821489-1-4) 

*IBIMA reserves the right to accept or reject any research/short paper proposal/submission. Reasons for rejection include, but are not limited to: topics not fitting the conference program main theme or panel subjects, insufficient space on the conference program, failure to meet professional obligations in prior IBIMA conferences (e.g., not completing a paper, not delivering a paper on time, failure to appear for a scheduled slot), failure to register for the conference, unprofessional conduct, or any other reason.


Conference Committees

Conference Chair

Khalid S. Soliman, International Business Information Management Association, USA

Local Chair

Yusniza Kamarulzaman University of Malaya, Malaysia


Advisory Committee

John F. Affisco, Hofstra University, USA
Abdul Rahman Ahmad, Universiti Tun Hussein Onn Malaysia, Malaysia
Hesham H. Ali, University of Nebraska at Omaha, USA
Najiba Benabess, Norwich University, Northfield, USA
Az-Eddine Bennani, Reims Management School, France
Emil Boasson, Ithaca College School of Business, USA
Regina Connolly, Dublin City University, Ireland
Reggie Davidrajuh, Stavanger University College, Norway
Susana de Juana Espinosa, Universidad de Alicante, Spain
Xiuzhen Feng, Beijing University of Technology, China
Mohammad Ayub Khan, Technologico de Monterrey, Mexico
Sherif Kamel, The American University in Cairo, Egypt
Christiane E. Metzner, Universidad Central de Venezuela, Venezuela
Roman Povalej, University of Karlsruhe (TH), Germany
Alcina Prata, ESCE, Portugal
Muhammad Najib Razali, Universiti Hussein Onn Malaysia, Malaysia
Joseph Sarkis, Clark University, USA
Najib Saylani, Hofstra University, USA
Magdy Serour, InContext Solutions, Australia
Amine Nehari Talet, King Fahd University of Petroleum & Mineral, KSA
Abraham G. van der Vyver, Monash University, South Africa
Dianne Wingham, Australia
Paul H.P. Yeow, Multimedia University, Malaysia

Program Committee

(program committee member's name appears on this list only after reviewing at least one paper) 

Kamarulzaman Ab. Aziz, Multimedia University, Malaysia
Abdelnasser Abdelaal, University of Nebraska at Omaha, USA Excellent Constructive review
Aregbeshola R. Adewale, University of South Africa, South Africa  
Noorhidawati Abdullah, University of Malaya, Malaysia   
Haslinda Abdullah, University Putra Malaysia, Malaysia
Salam Abdallah, Abu Dhabi University, United Arab Emirates  
Monal Abdel-Baki,The American University in Cairo, Egypt  Excellent Constructive review 
Zugravu Gheorghe Adrian, Dunarea de Jos Galatz, Romania
Ana Paula P.M. Afonso, ISCAP, Portugal      Excellent Constructive review 
Faudziah Ahmad, Universiti Utara Malaysia, Malaysia
Meriem Elayoubi,Toulouse University, France Excellent Constructive review 
Silvia Elaluf-Calderwood, London School of Economics, UK
Ahmed Elragal, German University in Cairo, Egypt
Firas M. Alkhaldi, Arab Academy for Banking and Financial Sciences, Jordan 
Amina Amirat, FSEG Sfax, Tunisia Excellent Constructive review 
Ikram Amous,ISECS, Sfax University, Tunisia
Aisha Ali Said Al-Alawi, Sultanate of Oman
Jalal M. Alattar, Ahmad Bin Mohamed Military College, Qatar  
Ali Al-Badi,Sultan Qaboos University, Oman
Kamla Ali Al-Busaidi, Sultan Qaboos University, Oman
Ali Ahmad Alawneh, Philadelphia university, Jordan  Excellent Constructive review 
Saadat M. Alhashmi, Monash University, Malaysia 
Fayez Ahmad Albadri, Abu Dhabi University, UAE 
Reima Al-Jarf, King Saud University, KSA  Excellent Constructive review 
Ammar Al Shalabi, Al Shalabi Consultancy, Canada
Hafedh AlShihi, Sultan Qaboos University,Oman
Haitham Al Shibly, Al Balqa Applied University, Jordan
Rafi Ashrafi,Sultan Qaboos University, Oman
Saif S. Alsowaidi, Qatar University, Qatar
Iman Attarzadeh, University Malaya, Malaysia 
Mohammad Eyadat, California State University, USA
Arafat Awajan, Princess Sumaya University for Technology, Jordan
Kamarulzaman Ab. Aziz, Multimedia University, Malaysia
Dhammika Abeysinghe, University of Kelaniya, Sri Lanka                 
Amer Abuali, Philadelphia University, Jordan
Youcef Baghdadi, SQU, Oman  
Rosalina Babo, CEISE/ISCAP/IPP, Portugal  Excellent Constructive review 
Wan Aezwani Wan Abu Bakar, Academi Laut Malaysia, Malaysia
Abdul Rahim Abu Bakar, Universiti Utara Malaysia, Malaysia Excellent Constructive review 
Nasrin Shah Abushakra, Lehigh University, USA
Yasmeen Ansari, Bharat Institute of Technology, India  
Ahmed Azam, DeVry University, USA 
M. Naveed Baqir, University of Delaware, USA
R.H. Barbour, Unitec, New Zealand Excellent Constructive review 
João Barroso, Trás-os-Montes e Alto Douro, Portugal  
Vimala Balakrishnan, Multimedia University, Malaysia Excellent Constructive review 
Wided Batat, University of Poitiers, France          
Daniel Belanche Gracia, University of Zaragoza, Spain
Mihane Berisha, University of Pristina, Republic of Kosova 
Mohammad Aizat bin Basir, Universiti Malaysia Terengganu, Malaysia  
Samir Bettahar, University of Tlemcen, Algeria  Excellent Constructive review 
Ines Ben Tekaya, University of science – Monastir, Tunisia
Amel Beji, FSEG Tunis, Tunisia 
Björn, University of Twente, The Netherlands
Hishamuddin bin Ismail, Multimedia University, Malaysia  Excellent Constructive review 
Nousheen Tariq Bhutta, International Islamic University, Pakistan
Hafida Bouarfa, Saad Dahlab University, Algeria
Stéphane Bourliataux-Lajoinie, IAE de Tours, France   
Salima Boutelitane, University of Geneva, Switzerland
Karim Bouzoubaa, Mohamed Vth University Agdal, Morocco   Excellent Constructive review 
Mairead Brady,Trinity College Dublin, Ireland 
Laurent Bravetti, CRP Henri Tudor, Luxembourg
Maria Helena Lima Baptista Braz, Instituto Superior Técnico, TULisbon, Portugal 
Vigdis Boasson, Central Michigan University, USA
Giovanni Camponovo, University of Applied Sciences of Southern Switzerland, Switzerland  Excellent Constructive review 
Valentina Carbone, ESCP Europe & ESCE, France
Rommert J. Casimir, Tilburg University, Netherlands Excellent Constructive review 
Refaat Chaabouni, Tunis El Mannar,Tunisia
Jean-Marc Charlot, AUDENCIA - NANTES.Ecole de Management, France
She-I Chang, National Chung Cheng University, Taiwan, ROC
I-Shuo Chen, National Chiao Tung University, Taiwan Excellent Constructive review 
Wenshin Chen, Abu Dhabi University, UAE Excellent Constructive review     
Yu Chen, Renmin University of China, China
Rui Chen, Ball State University, USA Excellent Constructive review     
Liwen Chen, Chung-Hua University, Taiwan, R.O.C.  
Woon Kian (Tristan) Chong,The University of Bolton, UK
Bee Bee Chua,University of Technology -Sydney, Australia Excellent Constructive review 
Jeong  Chun-phuoc, Multimedia University Malaysia (MMU), Malaysia    Excellent Constructive review 
Oana Antonia Colibasanu, The Academy of Economic Studies, Romania
Jorge Valdes Conca, University Of Alicante, Spain
Ajantha Dahanayake, Georgia College & State University, USA  
Aristides Dasso,  Universidad Nacional de San Luis, Argentina  
Salina Daud, Universiti Tenaga Nasional, Malaysia  
Sergio Davalos, University of Washington - Tacoma, USA  Excellent Constructive review
Reggie Davidrajuh, University of Stavanger, Norway
Horatiu Dragomirescu, Bucharest University of Economnics, Romania Excellent Constructive review 
Sagarmay Deb, Central queensland University, Australia
Ali Dehghanpour,  Allame Tabatabaee University, Iran  
Liqiong Deng, University of West Georgia, USA
Sharimllah Devi, Universiti Teknikal Malaysia Melaka, Malaysia 
Arif Djunaidy, Institut Teknologi Sepuluh Nopember (ITS), Indonesia
Verena Dorner, Universität Passau, Germany  
Dorel Dusmanescu, Petroleum and Gas University of Ploiesti, Romania
John Eatman, UNC at Greensboro, USA    
Basel M. Al-Eideh, Kuwait University, Kuwait  
John S. Edwards, Aston University, UK  Excellent Constructive review 
Susana de Juana Espinosa, University of Alicante, Spain  
Muhammad Hafidz Fazli Md Fauadi, Universiti Teknikal Malaysia Melaka (UTeM), Malaysia
Dekhil Fawzi, Tunis El Manar, Tunisie
Bardo Fraunholz, Deakin University, Australia  Excellent Constructive review     
Jörn Franke, SAP Research Sophia Antipolis, France  Excellent Constructive review 
Carlos Flavian, University of Zaragoza Country: Spain   
Barbara Flügge, Otto-von-Guericke Universität Madeburg, Germany  Excellent Constructive review 
Blidisel Rodica Gabriela, West University from Timisoara, Romania
Mariem Gzara, University of Monastir, Tunisia
Karim Gassemi, ENCG-C, Morocco
Lotfi Gammoudi, Nanterre University, UPX, France  
Martin Gebauer, University of Leipzig, Germany
Richard Gilles, British Institute of Technology and E-commerce, UK  
Matt Glowatz, University College Dublin, Ireland
Ramiro Gonçalves,Trás-os-Montes e Alto Douro, Portugal
Samih George, Management and IT Consultant, Egypt Excellent Constructive review 
Mircea Georgescu, “Al. I. Cuza” University, Romania    
Gerald Goh Guan Gan, Multimedia University, Malaysia
Abbass Ghanbary, Australian Catholic University, Australia 
Lassaad Ghachem, Sfax School of Business, Tunisia
Khamis Nasser Al-Gharbi, Sultan Qaboos University, Oman
Daniel Pérez González, University of Cantabria, Spain Excellent Constructive review        
Hassen Guenichi, Sousse University, Tunisia 
Saïda Habhab-Rave, CEREGE/ Univ. Poitiers, France     
Nizar Hachicha, FSEG Sfax, Tunisia
Kieth Hales, Bond University, Australia  Excellent Constructive review  
Charles B. Haley, The Open University, UK  Excellent Constructive review  
Muzaffar Hamzah, UMS, Malaysia
Nabeel Ahmad Haseeb, KTH-Royal Institute of Technology, Sweden 
Gy R. Hashim, UiTM, Malaysia Excellent Constructive review 
Syahida Hassan, University Utara Malaysia, Malaysia
Adel hejaaji, coventry university, UK
Ciara Heavin, University College Cork, Ireland

Lau Siong Hoe, Multimedia University, Malaysia
Inga Hunter, Massey University, New Zealand   Excellent Constructive review  
Luminita Hurbean, West University of Timisoara, Romania  
Georgescu Iuliana, “Al. I. Cuza”,Romania    Excellent Constructive review
Erne Suzila Kassim, Universiti Teknologi MARA, Malaysia    Excellent Constructive review
Norizan Mohd Kassim, Qatar University, Qatar
Israr Khan, King Fahd University of Petroleum & Minerals, KSA  
Reza Khorramshahgol, University of Kuwait, Kuwait
R. Shashi Kumar, Bangalore University, India   
Kevin K.W. Ho, Upper Iowa University (Hong Kong Campus), Hong Kong Excellent Constructive review
Ng Tuan Hock, Multimedia University, Malaysia               
Luminita Hurbean, West University of Timisoara, Romania  Excellent Constructive review
Ewa Huebner, University of Western Sydney, Australia
Mohammad Farooq Hussain, International Islamic University Islamabad, Pakistan
Rhia Perpetua Roma-Ilao, AGC Training Center, Philippines
Anca Gabriela Ilie, The Academy of Economic Studies, Romania
Joe ilsever, Douglas College, Canada Excellent Constructive review
Noor Azizi Ismail, Universiti Utara Malaysia, Malaysia  
Mihail Vincentiu Ivan, Oil and Gas University of Ploiesti, Faculty of Economics, Romania     
Adnan Jamaludin, Universiti Teknologi MARA (UiTM), Malaysia
Raouf Jaziri, University of Sousse, Tunisia  
Aida Matri Ben Jemaa, IAE Nice / ISG Tunis, France/Tunisia  Excellent Constructive review   
Khaïreddine Jebsi, Sousse, Tunisia
Anne Julien, Reims management School, France
Eltahir Fadul Kabbar, Higher Colleges of Technology, UAE
KP Lam, Keele_University (UK), UK
Sharifah Latifah Syed A. Kadir, University of Malaya, Malaysia
Kyeong kang, University of Technology Sydney, Australia
Damir Kalpić, University of Zagreb, Croatia 
Marite Kirikova, Riga Technical University, Latvia
Samy Keffi, University of Nantes, France Excellent Constructive review 
Sebastan Kelle, Open University of The Netherlands,Netherlands  Excellent Constructive review    
Mohammad Ayub Khan,Tecnologico de Monterrey, Mexico
Hana Klcova, Tomas Bata University in Zlín, Czech Republic
Veit Köppen, Otto-von-Guericke University Magdeburg, Germany  
Girija Krishnaswamy, Australian Catholic University, Australia
Jan H Kroeze, North-West University (Vaal Triangle Campus), South Africa  Excellent Constructive review    
Tobias Kowatsch, University of St.Gallen, Switzerland      
Andreas Larsson, Swedish Governmental Agency for Innovation Systems, Sweden
Soulaimane Laghzaoui, Aix-Marseille, Paul Cézanne, France  
Tan Nya Ling, Multimedia University (MMU), Malaysia  Excellent Constructive review 
Lew Sook Ling, Multimedia University, Malaysia
Laurence Lecoeuvre, ESC-LILLE, France
Valérie Lefievre, AUDENCIA Nantes, France
Hsu Kuan (Jonathan) Liu, I-SHOU University, Taiwan
R. Shashi Kumar, Bangalore University, India  
Chunhui Liu, University of Winnipeg, Canada
Keri Logan, Massey University, Wellington Campus, New Zealand 
Shu Quan Lu, Fudan University, China
Hui Ma, Victoria University of Wellington, New Zealand  
Mustafa Bin Man, Universiti Malaysia Terengganu (UMT), Malaysia
Mohammad Al-Ma'aitah, Al-Balqa Applied University, Jordan
Radulescu Magdalena, University of  Pitesti, Romania
Settapong Malisuwan, Chulachomklao Royal Military Academy, Thailand
Essam Mansour, International University in Germany, Germany
Pam Mayhew, University of East Anglia, UK                 
J.A.Meyer,Monash SA, South Africa
Niculae V. Mihaita, Academy of Economic Studies, Romania  
Annette Mills, University: University of Canterbury, New Zealand   Excellent Constructive review   
Lancelot Miltgen, Angers, France
Sabine Moebs, Dublin City University, Ireland
Salimah Mokhtar, University of Malaya, Malaysia   
Nixon Muganda, University of Nairobi, Kenya  Excellent Constructive review 
Nadianatra Musa, University of Tasmania, Australia 
Arash Najmaei, Multimedia University, Malaysia
Seyed Mohammad Reza Nasserzadeh, University of Tehran, Iran  
Rohana Ngah, Universiti Teknologi MARA, Malaysia  
Chetsada Noknoi, Thaksin University, Thailand   
Shastri L Nimmagadda, Schlumberger, Kuwait
Olof Nilsson, Mid Sweden_University, Sweden
M-Said Oukil, King Fahd Univesity of Petroleum and Minerals, KSA
Ridha Ouni, University of Manouba, Tunisia
Jeong Chun Phuoc, Multimedia University Malaysia, Malaysia
Seungbong Park, Chonnam National University, South Korea
Theo Papadopoulos, Victoria University, Australia Excellent Constructive review 
Dimitra Pappa, Brunel University, UK    Excellent Constructive review 
Tania Pavlou, IST College University of Hertfortshire, Greece  Excellent Constructive review 
Guo Chao (Alex) Peng, University of Sheffield, UK Excellent Constructive review 
Krassie Petrova, Auckland University of Technology, New Zealand
Saied Pirasteh, University Putra Malaysia, Malaysia
Michel Plaisent, University of Quebec in Montreal, Canada
Popa Adina, ”Eftimie Murgu” University of Resita, Romania
Daniel Pun, CQ University Australia, Australia
Ijaz A. Qureshi, Sarhad University of Science and Information Technology, Pakistan
Gita Radhakrishna, Multimedia University, Malaysia   Excellent Constructive review 
Md Mahbubur Rahim, Monash University, Australia     Excellent Constructive review 
Mahdieh Rahmanian, University of Delhi, India        
T. Ramayah, Universiti Sains Malaysia, Malaysia  Excellent Constructive review   
Rashiq Rafiq Marie, Zarka Private University, Jordan
N.Raghavendra Rao, SSN School of Management & Computer Applications, India 
Leif Bloch Rasmussen, Copenhagen Business School, Denmark  
Sri Devi Ravana, University of Malaya, Malaysia Excellent Constructive review   
Paolo Renna, University of Basilicata, Italy
Marcela C. Revilla E., ITESM, Mexico
Bahri Rezig, ENIT / Univ. Tunis El Manar, Tunisia
Richard, Gilles, British Institute of Technology and E-commerce, UK  
Awanis Bt Romli, University Malaysia Pahang, Malaysia    
Margarida Romero, Universitat Ramon Llull, Spain  Excellent Constructive review   
Diana Sofia de Sousa Santos, INOV-ESTG, Portugal  Excellent Constructive review 
Adel H. Salih, Ahmad Bin Mohammad  College, Qatar    
Saeid Samiee, University of Delhi, India
Jawahitha Sarabdeen, University of Wollongong in Dubai, UAE 
Adriana Schiopoiu Burlea, University of Craiova, Romania Excellent Constructive review 
Mario Schaarschmidt, University of Koblenz-Landau, Germany  Excellent Constructive review 
Azadeh Shafaei, Universiti Sains Malaysia, Malaysia
Mathew Shafaghi, The University of Bolton, UK
Khurram Sharif, Qatar University, Qatar 
Seema Sharrma, The Open University, UK
Sumana Sharma, Virginia Commonwealth University, USA  Excellent Constructive review 
Bayan Abu Shawar, Arab Open University, Jordan  
Aminat Abiola Showole, Universiti Teknologi Malaysia, Malaysia
Puja Chhabra Sharma, Ansal Institute of Technology, India 
Nastaran Simar Asl, University of Isfahan,Iran  
Gregory J. Skulmoski, Zayed University, United Arab Emirates
Jeffrey Soar,Southern Queensland, Australia
Gabriele Stoppa, Trento, Italy Excellent Constructive review 
Nuala O Sullivan, University of Westminster, UK  Excellent Constructive review 
Yongoo Suh, Korea University, Korea
Raija Halonen, National University of Ireland, Ireland 
Tariq Rahim Soomro, Fujairah College, UAE
Poong Yew Siang, Multimedia University, Malaysia
Subhajyoti Ray, Xavier Institute of Management, India 
Gunmala Suri, Panjab University, India 
Samar I. Swaid, Philander Smith College, USA    
T. Ramayah, Universiti Sains Malaysia, Malaysia
Myriam  Raymond, Universite Française d’Egypte, Egypt 
Hugo Rehesaar, Griffith University, Australia
Răzvan Răducanu, “Al. I. Cuza” University, Romania
Janet Renwick, University of Arkansas – Fort Smith, USA  Excellent Constructive review 
B Srinivasan, Monash University, Australia
Rosmaini Tasmin, UTHM, Malaysia
Khairul Mizan Taib, MARA University of Technology, Shah Alam, Selangor, Malaysia  
Aakash Taneja, Stockton College of New Jersey, USA  
Arzu Tektas, Bogazici University, Turkey  Excellent Constructive review   
M. Shane Tomblin, Marshall University, USA  Excellent Constructive review 
Pekka Tervonen, University of Oulu / Rautaruukki Plc, Finland
Abdelfattah Triki, Institut Supérieur de Gestion, Tunis
Italo Trevisan, Università di Trento, Italy
Juan Pedro Valente, Technical University of Madrid, Spain
João Eduardo Quintela Varajão, University of Trás-os-Montes e Alto Douro, Portugal   
Giovanni Vincenti, Gruppo Vincenti, S.r.l., Italy
Nicola Villa, University of Trento, Italy
Mohd Helmy Abd Wahab, University Tun Hussein Onn Malaysia, Malaysia 
Wan Aezwani Wan Abu Bakar, Akademi Laut Malaysia, Malaysia
Wan Hussain Bin Wan Ishak, Universiti Utara Malaysia, Malaysia
Hai Wang, Saint Mary’s University, Canada
Ta-Wei Wang, Purdue University, USA  Excellent Constructive review 
Xiaofeng Wang, Lero, the Irish Software Engineering Research Centre, Ireland  Excellent Constructive review 
St. Wisnu Wijaya, Sanata Dharma University, Indonesia
Neville I Williams, Flinders University, Australia Excellent Constructive review 
Gabi Witthaus, University of Leicester, UK   Excellent Constructive review 
Sean Wolfgand M. Siqueira, UNIRIO, Brazil  
Peter Woods, Multimedia University, Malaysia 
Hongjiang Xu, Butler University, USA
A. R. Yardi, Walchand Institute of Technology, India
Fadhilah Mat Yamin, Universiti Utara Malaysia, Malaysia
Zijiang Yang, York University, Canada
Cheng Ming Yu, Multimedia University, Malaysia
Mohamed Zain, Qatar University, Qatar
Hamza Zidoum, Sultan Qaboos University, Oman
Ling Zhu, Long Island University - C.W. Post Campus, USA



Possible conference topics of interest 

  • Knowledge Management
  • Social Impact of Technology Development
  • Green IT and Green Organization
  • E- Business and Internet Computing
  • Management of Technology in Education and Businesses
  • Innovation & Technology in New Product/Service Development
  • Small and Medium Enterprises
  • International Business Strategies and Information Technology
  • E-Government strategies, implementation procedures, and case studies
  • Technology Transfer, Marketing and Commercialization
  • ICT Management
  • Information Systems issues
  • The Integration of Technology & Organizational Strategies
  • R&D Management
  • Project and Program Management
  • Industrial and Manufacturing System Technologies
  • Management of Technology in Developing Countries
  • Sustainable Innovation and Competitive Advantange
  • Innovation and Management of Renewable Resources
  • Strategic use of Technology in the Financial Sector
  • Adoption, acceptance, and diffusion of emerging technologies
  • Change management and organizational performance measures
  • Knowledge Engineering and Discovery
  • Information Quality Management
  • Information Quality Metrics and Assessment
  • E-Commerce issues, trends, and case tudies
  • E-Learning, e-Training, and e-Teams
  • M-Commerce business models, applications, and best practices
  • Privacy, security, ethical, and social issues
  • Cyber law, E-commerce Law, and Intellectual property rights
  • Customer relationship management (CRM),Business process re-design (BPR)
  • Total quality management (TQM),Cycle time reduction (CTR)
  • Supply Chain Management (SCM)
  • Enterprise Systems (ERP) and Industry Solutions
  • Strategic Decision Support Systems
  • Fuzzy Logic and Neural Network applications
  • Knowledge-based Systems Engineering
  • Object-Oriented Database Systems
  • Data Warehouses and Datamining
  • Software engineering of e-business systems
  • Data Mining techniques
  • Knowledge extraction and search

Special Topics Sessions

The efforts of the Special Topics Sessions' Organizers will be recognized as follows:

  • The registration fee of the session organizer will be waived if at least 4 authors of invited papers register at the conference.
  • Session organizers names will appear on the conference proceedings as Associate Editors

The special topic session is a unique opportunity that brings together researchers and audience from around the world to discuss a specific research question of interest and/or share research efforts with others who have worked in the same area.  These sessions could result in future joint research efforts, co-authorship of journal articles, and/or book publications.  Special topics session are highly beneficial if they are well organized.

You can submit a proposal to organize a special topics sessionworkshop, and/or tutorial.  Proposals to organize a special topic session should include the following information: name and address, e-mail of proposer, title of session, a 100-word description of the topic of the session, and a short description on how the session will be advertised.  Usually, session proposers solicit papers from colleagues and researchers whose work is known to the session proposer.  E-mail proposal to the conference chair. 

Each special topic session will have at least 3 paper. The session chairs will be responsible for all aspects of their sessions; including, soliciting papers, reviewing, selecting, etc.  The review process for invited sessions will strictly follow the review process for regular submission.  Papers will be evaluated for originality, significance, clarity, and contribution.  Each paper will be exposed to a full blind peer review by two reviewers in the topical area.  Final camera-ready papers will be reviewed by one reviewer. Papers must not have been previously published or currently submitted for publication elsewhere.

Appel à communications

Tous les chercheurs, universitaires et praticiens s'intéressant aux thèmes de la conférence sont invités à soumettre leurs communications. Deux types de contributions pourront être présentées:

  • Papiers de recherche en format long: pour les travaux aboutis (5000 mots max) avec la liste complète des références.
  • Papiers en format court : pour les recherches en cours, résumés, idées que vous voudriez discuter avec l'audience à la conférence ou ébauche des papiers pour une éventuelle co-écriture : (5 pages max ou 1000 mots)

Les papiers seront évalués par rapport à leur originalité, leur cohérence, leur clarté et leur contribution scientifique. Chaque papier sera révisé en aveugle à l'aide d'une grille d'évaluation. Les papiers de recherche seront révisés par les membres du comité scientifique. Les papiers en format court seront révisés par l'éditeur. Chaque auteur recevra après la révision de son papier une fiche de synthèse des évaluations. Les commentaires et suggestions de cette révision doivent être prises en compte dans la soumission finale.
Les papiers soumis ne doivent pas avoir été précédemment édités ou actuellement soumis pour publication dans d'autres conférences ou revues.

Les actes de la conférence seront édités sous forme d'un e-book sur un CD (ISBN: 978-0-9821489-1-4) et sur la "Communication de la IBIMA" Journal or "IBIMA Business Review" Journal

Tous les papiers se rattacheront à l'un des thèmes proposés.

Thèmes de la Conférence

Liste non-exhaustive de sujets pouvant être traités:

  • Knowledge Management
  • Impact Social de la technologie
  • E- Business et développement informatique
  • Management de la technologie pour l’éducation et les affaires 
  • Innovation et technologie pour le développement de nouveaux produits/services
  • Information et petites/moyennes entreprises
  • Stratégies Internationales et technologies de l’information
  • E-Government, implémentation et études de cas
  • Transfert technologique, Marketing et Commercialisation
  • Management des TIC
  • Problématiques des systèmes d’information
  • Intégration de la technologie et stratégies organisationnelles 
  • R&D et management
  • Management de projet et management de programme
  • Technologies des systèmes de production
  • Management de la technologie dans les pays en voie de développement
  • Innovation durable et avantage compétitif 
  • Innovation et management des ressources renouvelables
  • Usage stratégique de la technologie dans le secteur financier 
  • Adoption et diffusion des technologies émergentes
  • Gestion du changement et mesures de la performance organisationnelle
  • Ingénierie de la connaissance
  • Information Quality Management
  • Mesures de la qualité de l’information
  • E-Commerce : tendances et études de cas
  • Réseaux sociaux numériques : management, pratiques et études de cas
  • E-Learning, e-Training et e-Teams
  • M-commerce : modèles d’affaires, applications, “best practices”
  • Vie privée, sécurité, éthique 
  • Customer relationship management (CRM), Business process re-design (BPR)
  • Total quality management (TQM), Cycle time reduction (CTR)
  • Supply Chain Management (SCM)
  • Efficient Resource Planning (ERP) et management industriel
  • Gestion de bases de données 
  • Systèmes d’Aide à la Décision
  • Logique floue et réseaux de neurones (applications)
  • Data Warehouses et Datamining
  • E-business et solutions logicielles
  • Recherche et extraction de la connaissance

Sessions Invitées

Vous pouvez également soumettre une proposition pour organiser une session parallèle, un atelier et/ou un tutorial. Organiser une session invitée permet de réunir des chercheurs pour discuter d'une question spécifique de recherche ou pour réfléchir autour thématique bien délimitée et complémentaire de la conférence et/ou pour partager vos résultats de recherche avec d'autres qui travaille sur le même domaine de recherche.
Les propositions de sessions invitées doivent inclure clairement les informations suivantes: nom du ou des organisateurs, affiliation, adresse, courriel, titre de la session, une description de 100 mots du thème de la session et une courte description sur la façon dont la session sera annoncée. Habituellement, les organisateurs de sessions sollicitent des papiers à leurs collègues et à des chercheurs dont les travaux leur sont connus.

Chaque session invitée comptera au moins trois papiers. Les présidents de session seront responsables de tous les aspects de leurs sessions; y compris, l'appel à communication, la révision, la sélection, etc. Le processus de révision pour des sessions invitées est strictement le même pour les soumissions régulières. Les papiers seront évalués par rapport à leur originalité, leur cohérence, leur clarté et leur contribution scientifique. Chaque papier sera révisé en aveugle par deux évaluateurs du domaine de recherche en question. La version finale sera révisée par un seul évaluateur. Les papiers soumis ne doivent pas avoir été précédemment édités ou actuellement soumis pour publication dans d'autres conférences ou revues.

  • Les frais d'inscription de l'organisateur de session sera éliminés si au moins 4 auteurs de papiers invités enregistrent à la conférence
  • Les efforts des organisateurs des sessions invitées seront reconnus pendant la conférence. Leurs noms apparaîtront sur les actes de la conférence comme Editeurs Associés.

Dates Importantes

  • Soumission des papiers : Fermé
  • Notification de l'avis d'acceptation : Fermé
  • Date limite de soumission des papiers:  Fermé

Virtual Presentations

Those who are unable to attend the conference in person but wish to participate in this major international event, virtual presentation is available. Virtual Presentation allow participants to submit papers for refereeing and publication in the conference proceedings, just like a regular paper.   Virtual participants will receive a full copy of the conference proceedings.  

In 2008 there were more than 160 virtual presentations.

The review process for virtual presentations will strictly follow the review process for regular submissions.  Papers will be evaluated for originality, significance, clarity, and contribution.  Each paper will be exposed to a full blind peer review in most cases. Short papers will be reviewed by the editor.  Summary of review feedback/reports will be sent back to the author(s) in most cases.  All comments and suggestions should be addressed in the final submission. Papers must not have been previously published or currently submitted for publication elsewhere.

* Please note that a virtual presentation does not mean you are able to present by remote (e.g. Internet streaming or teleconferencing).

Important Dates

Important note: If it take long time to get travel request approved we recommend that you send your paper the at earliest possible to allow us to receive the reviews in a timely fashion.  The review time tends to increase if you submit your paper right on the deadline date due to large number of submissions around deadlines.

  • Paper Submission: Closed
  • Notification of Acceptance: Within 3-4 weeks from submission date (in most cases)
  • Virtual presentation/Short papers/Abstracts submission deadline: 22 May 2009

The Conference is closed

Conference Program

Conference Hotel

Hotel Istana Kuala Lumpur The Hotel Istana is strategically located within Kuala Lumpur’s main Golden Triangle business and commercial centre. It is also within walking distance to the Bintang Walk shopping and entertainment hub, the Kuala Lumpur Convention Centre, iconic landmarks such as the Petronas Twin Towers and the Kuala Lumpur Tower and the nearby Chinatown (all within walking distance) while the Kuala Lumpur International Airport (KLIA) is only an hour drive away.  Hotel Istana is a majestic landmark central to the business and shopping centre of Kuala Lumpur’s Golden Triangle – the most happening hub for both residents and tourists alike.  The 23-story Hotel Istana is a leading corporate address, catering to the concept of “stay-work-relax” for travellers on the move. 

Please click on the Hotel link above for more details and directions.For reservations: Reservation form

Hotel Address:
Hotel Istana, Kuala Lumpur 
73 Jalan Raja Chulan, 
50200 Kuala Lumpur,
Tel: 603-2141 9988
Fax: 603-2144 0111 


Please note the following conference presentation guidelines:

  • Each presentation has 15 min. followed by  5 min discussion. Session chairs will coordinate presentations in their respective sessions
  • There will be LCD projector available in every session room.  Please prepare your presentation in Microsoft PowerPoint 2007 or 2003.
  • Save your files on a flash (USB) drive and on a CD just in case.  Also, it is highly recommended that you email your presentation to yourself on a web-based client (hotmail, yahoo, etc.) as a backup.  NO Floppy Disks OR Transparencies Please.
  • It would be a good idea to bring your own laptop for your presentation to insure that your paper is presented properly.
  • Every registered participant will be issued a name tag that he/she should wear at all times.  No one without name tag will be allowed into the conference area


Conference Proceedings

The 12th IBIMA International conference proceedings include all the papers in the program below plus 98 virtual presentation papers and 7 papers that  are not included in the program.  IBIMA Conference proceedings are ISBN and ISI indexed by Thomson Scientific. All full papers in the conference proceedings will be re-evaluated for inclusion in the folllowing journals: Communications of the IBIMA (ISSN: 1943-7765) and IBIMA Business Review (ISSN: 1947-3788)


Conference Program

Please use your browser find option to locate your name and session

Monday June 29, 2009                                                    8:00 am – 4:30 pm

Monday June 29, 2009                                                     8:45 am – 10:30 am

Session M1.1: Corporate Performance Evaluation               Baidura 
Session Chair: Theo Papadopoulos 

Key Determinants of Business Competitiveness: A Conceptual Framework
Kwan Pay Yee and Uchenna C. Eze

The New University in France: a race towards performance and fame?
Isabel Bouchardy and  Jean-Louis Darreon

The Roles of TQK in Competitive Business Performance: Towards a Conceptual Model
Tan Chew Beng, Quek Ai Sang, Kwan Pay Yee, and Uchenna C. Eze

Corporate Foresight: A case study of A Tunisian Company Transporting Oil via Pipelines
Hamed Ben Rebah and Refaat Chaabouni

Strategic Management Tools for Successful Performance: Evidence from Manufacturing Firms
Nithyaroobini Munian and Subhacini Subramaniam

Session M1.2:  E-Learning and ICT in Academia                 Berlian
Session Chair: Mohammed Samaka

E-Learning development in the Tunisian University: A view point of Behavioral Conflicts and Equilibrium 
Amani Mahjoubi

Exploring the Readiness of Malaysian Private Universities towards World-Class University
Santhi Ramanathan and Halimah Awang

Education: A New Global Industry
Lotfi Bouzaïane

Paradox of e-Learning of Adult Students: A Case of Distance Education Students at InED, UITM
Rugayah Hashim, Hashim Ahmad, and Che Zainab Abdullah

E-Learning and Training of Small & Medium Size Enterprises: A Modern Approach
Muhammad Awais Bhatti and Sharan Kaur

Knowledge Management Practice Among Academic via Syllabus Management System
Anushia Chelvarayan, Chandrika Mohd Jayothisa, Mohd Syazwan Abdullah, Hazlaili Hashim, and Khairol Nizat Lajis 

Session M1.3:  Knowledge Management                       Delima
Session Chair: Paul H.P. Yeow 

A knowledge management process to customer knowledge expansion
Samer Alhawari, Ebrahim Mansour, Amine Nehari Talet, and Haroun Alryalat 

The Records Management Practices in Capturing Organizational Memory 
Alwi Mohd Yunus, Irwan Kamaruddin Abd Kadir, and Nik Azliza Nik Ariffin

Optimisation of Legal Information and Knowledge
Kuan Yew Wong and Siong Choy Chong

Enhancing Knowledge Management via Organizational Learning
Ng Sin Pei

KM Performance Outcomes in Institutions of Higher Learning: An Empirical Assessment
Sharimllah Devi Ramachandran, Siong Choy Chong, and Uchenna Cyril Eze

Improving Project Team Formation with CBR-based Knowledge Management Approach
Siti Fatimah Abdul Razak

Session M1.4:  Systems and Software Development                       Nilam
Session Chair: Saadat M. Alhashmi 

Building a Portal to Achieve Cross-Organisational Information Sharing and Dissemination
Ali H. Al-Badi, Ali O. Al Majeeni, Pam J. Mayhew, and Abdullah S. Al-Rashdi

Virtual Requirement Development Framework
Aiman Turani and Faiz Al-shrouf

Dining Information System: Rule Based Application using Backward Chaining Method
Khairol Nizat Lajis, Hazlaili Hashim, Chandrika Mohd Jayothisa, and Anushia Chelvarayan

Proposing an ITIL-Service Support Framework for SITU’s of Companies
Masarat Ayat, Mohammad Sharifi, Shamsul Sahibudin, and Sulaimi Ibrahim

A Secure Framework to Support Service Discovery in Pervasive Computing
Mahdi Sharifi, Azizah Abdul Manaf, Sayed Gholam Hassan Tabatabaei, and Homa Movahednejad

Session M1.5:  Outsourcing                                    Zamrud
Session Chair:  Anca Gabriela Ilie 

Information Technology Outsourcing and International Business: A Conceptual Framework on the Determinants of A Successful IT Outsourcing
Jayaeswari Sangaralingam and Asmat-Nizam Abdul-Talib

The Relationship between the Perceived Threat from Information Technology Outsourcing and Job Satisfaction of Information Technology Professionals
Daniel C.M. Tan

Understanding Retention of IT Professionals in Vendor Organizations: A Job Embeddedness Model
Guat Meng Lim and Siew Fan Wong

Understanding Customer Satisfaction in the IT Outsourcing Environment: A Classification of Quality Attributes
Hooi Min Song and Siew Fan Wong

Factors related to IT outsourcing result
Daniel C.M. Tan

Coffee Break                                                                 10:30 am – 11:00 am

Monday June 29, 2009                                                     11:00 am – 12:45 pm

Session M2.1: Mobile Technology and Commerce                              Baidura 
Session Chair: Ramzi A. Haraty 
Mohammed Samaka, Abdulaziz Fakhroo, Noha Al-Omari, Zohreh Moeinzadeh, Saada Al-Kubaisi, and Hanan Fakhri

Enhancements to Mobile Messaging: Abbreviator and Auto-Learner
Vimala Balakrishnan, Sim Foo Guan, Siong-Hoe Lau, and Kung Keat Teoh

Mobile application for marketing and ordering system
Syahida Hassan and Sari Kamal

Session M2.2:  Small and Medium Size Enterprise                   Berlian
Session Chair: Md Mahbubur Rahim

Impact of High-Speed Broadband on Competitive Environment of ICT SMEs
Jeen Wei Ong, Hishamuddin Bin Ismail, Uchenna Cyril Eze, Yew Siang Poong, Wendy, Ming-Yen Teoh, and Tee Suan Chin

Small Medium Enterprises’ (SMEs) Resources and the Development of Innovation in Malaysia
Lily Julienti Abu Bakar and Hartini Ahmad

An investigation of the Government Assistance Programmes for the Small and Medium Enterprises (SMEs) in Malaysia
Jeen Wei Ong, Peik Foong Yeap, and Hishamuddin Ismail

The Impact of Decision Support System on SME’s and E-Business
Manivannan Senthil Velmurugan and Kogilah Narayanasamy

SMEs in Malaysia: Is Mandatory Audit Necessary?
Engku Ahmad Khairihuddin, S. Susela Devi, and Wai-Meng Chan

Special Session M2.3:  Financial Crisis and Financial Markets                 Delima
Session Chair: Catalin Popescu 

The Subprime Crisis – The First Crisis of The XXI Century
Anca Gabriela Ilie, Oana Antonia Colibasanu, Dan Dumitriu, and Roxana Sarbu 

Examining the Profitability of Mechanical Trading Rules Application of Standard Deviation Model, BBZ, on Kuala Lumpur Composite Futures
Noor Azlinna Azizan, and Jacinta Chan Phooi M'ng

The Correlation of GDP Growth Rate with Debt indicator for selected ASEAN and East Asia countries
Woo kok hoong, Mohd Nazari Ismail, and Rubi Ahmad

Session M2.4:  Corporate Performance Strategies and Evaluations                   Nilam
Session Chair Uchenna C. Eze 

Managing Strategic Planning Through Balanced Scorecard: Translating Strategy Into Action
Abd. Rahman Ahmad, Abd Razak Ahmad, Ahmad Kaseri Ramin, Harris Md Noor, and Mohammad Talha Mohamed Idris

Job Performance and Employee Retention: A Critical Review
WeiBo Zheng and Sharan Kaur

Formulation And Implementation Of Operation Strategies Used In Solid Waste Management: Case Study Of Nairobi City Council
Peterson Obara Magutu, Isaac Meroka Mbeche, Onserio Nyamwange, Monica Nditu Mwove, Richard E. Ndubai, and Richard O. Nyaanga, 

The Impact of Inter-partner Fit on the Performance of International Joint Ventures
Tey Lian Seng and Aida Idris

Chemical Inventory Control Management System
Juhana Salim, Zaiha Nadiah Zainal Abidin, Nor Azan Hj Mat Zin, Hazilah Mohd. Amin, Onn Azraai Puade, Salmijah Surif, and Osman Hassan

Session M2.5:  E-Business                                        Zamrud
Session Chair: Yusniza Kamarulzaman 

The Relationship between Technology Readiness and Online Shopping in Malaysia
H.S. Yong, Paul H.P. Yeow, and R. Connolly

Impact of online consumer characteristics on web based banner advertisement: Perspective of Malaysian Generation Y
Lim Ying San, Ng Tuan Hock, Tan Nya Ling

Online Buying Behaviour of Malaysian Internet Savvy Students
Robert Jeyakumar Nathan, Qian Yi Liew, Kim Piew Lai, Seethaletchumy Thambiah, and Khong Sin Tan

Generation-Y: What do they think about Mobile Payment?
Hoo Chen Huay Irene, Tuan Hock Ng, Ying San Lim, Nya Ling Tan, and  Poh Wing Lim

The Impact of KM System, Consumer and Business Features on Customer Loyalty
Tan Chew Beng, Kwan Pay Yee, and Uchenna C. Eze

Conference Lunch                                                      12:45 pm – 3:00 pm

Monday June 29, 2009                                                     3:00 pm – 5:00 pm

Session M3.1:   E-Government                   Baidura 
Session Chair: Rifat O. Shannak 

Towards a Nomadic E-Government Co-Evolutionary Framework (NECE) for Building Knowledge Infrastructures for African Countries
Nixon Muganda and Jean-Paul Van Belle

Application of TAM in the readiness for E-Government services
Munadil K.Faaq, Noor Azizi Ismail, Wan Rozaini Sheik Osman, Alaa K.Faieq, and Mahmoud Aleqab

Accessibility of Malaysian E-Government Websites
Mohd Hanapi Abdul Latif, Mohamad Noorman Masrek

Adoption of Tax E-filing in Malaysia
Anna A. Che Azmi and Yusniza Kamarulzaman

Document Imaging Systems (GOE-EGDMS): 1 of 7 Flagships in Malaysian E-Government
Saiful Farik Mat Yatin, Raja Abdullah Raja Yaacob, Khairul Mizan Taib, and Adnan Jamaludin

Session M3.2:   Adoption and Diffusion of ICT                        Berlian
Session Chair: Vimala Balakrishnan 

Innovation Acceptance Research: A Review on Theories, Contexts and Approaches
Ali Hussein Zolait and Ainin Sulaiman

Adoption of Technology among Businesses: The Strategic Adoption
Ong Jeen Wei and Hishamuddin Bin Ismail

Information and Communication Technology (ICT) Development, Diffusion and Economic Impact: The Case of UAE
Faisal B. Al-khateeb

Organizational Innovative Capabilities: An Empirical Study of Malaysian Firms
Abdul Razak Ibrahim, Ali Hussein Saleh Zolait, Sivadasan Subramanian, and Ahmad Vazehi Ashtiani

Motivation to Learn ICT among Senior Public Service Officials in Malaysia: A Conceptual Framework
Ramlah Hussein, Junaidah Hashim, and Rozailin Abdul Rahman

Examining motivations to adopt Computer Assisted Audit Tools and Techniques (CAATTs): Cases of UK Internal Auditors
Nurmazilah Mahzan and Andrew Lymer

Session M3.3:  Service Quality Management                                Delima
Session Chair:  Noor Azizi Ismail

Evaluating Product and Service Quality in Malaysia: A Framewok for Customers’ Perspective
Quek Ai Sang and Uchenna C. Eze

Measuring Service Quality through Customer Satisfaction and Complaint Management: A Case Study at the Private University Library
Tan Pei Kian and Mohamad Nasir Saludin

Service Quality in The Malaysian Golf Clubs: Do Employee Attitudes Have A Role?
Solha Husin, Ghazali Musa, and Masoud Abessi

Quality Management Practices in Kenyan Educational Institutions: The Case of the University of Nairobi
Peterson Obara Magutu, Isaac Meroka Mbeche, Richard Bitange Nyaoga, Onserio Nyamwange, Richard Nyaanga Ongeri, and Thomas Ogoro Ombati

Session M3.4:  ICT and Healthcare                                      Nilam
Session Chair: Saeed Q. Y. Al-Khalidi 

Implementation of Outpatient Robotics System in Tertiary Care Hospital: Learning from the Experiences of KFSHRC as Health Organization
Amar Hajazi, Thamer Al Edresee, Fakhri Al Shawi, and Ali N. Al Kinani

Managing ICT Competency in Small Healthcare Centers
Chad Lin, Ying Chieh Liu, Geoffrey Jalleh, Chia Wei Liu, and Yu-An Huang

A State of the Health of the Tunisian Through Year 2020
Ikram Turki

Going the Distance: Telehealth and Teleradiology in Today’s World
Gail Smith-Grignon and Teuta Cata

RFID Applications in Saudi Hospitals: A Case Study
Deena M Barakah and  Ali Al Kinani

Session M3.5:  ICT in the Banking Industry                                  Zamrud
Session Chair: Refaat Chaabouni 

Do ‘bricks’ branding lead to ‘clicks’ banking adoption? Perspectives for future researches
Wafa M’sallem, and Nabil Mzoughi

Customers’ Satisfaction with Internet Banking and Their Loyalty towards Banks: Development of a Theoretical Model and an Initial instrument
Md Mahbubur Rahim and JieYing Li

Determinants of Mobile Payment Usage in Malaysia
Tan Chew Beng and Uchenna C. Eze

A Study on the Determinants of Customer Loyalty Using Internet Banking Websites in Malaysia
T.M. Faziharudean and Beh Yin Yee

Diffusion of Islamic Retail Banking 
Seethaletchumy Thambiah, Uchenna Cyril Eze, Khong Sin Tan, Robert Jeyakumar Nathan, and Kim Piew Lai

End of the Day Coffee Break                                            5:00 pm - 

Tuesday June 30, 2009                                                     8:45 am – 10:30 am

Session T1.1:  Information Security                                   Baidura 
Session Chair: Rosemary Bukola Ojo 

Investigating Security Threats in Information Systems
Ganthan Narayana Samy, Rabiah Ahmad, and Zuraini Ismail

Measuring Reliability of Authentication Systems in Jordanian Banks
Rifat O. Shannak

A Secure Remote User Authentication System – Digital Certificates
Vimala Balakrishnan, Hossein Arabi, Siong-Hoe Lau, and Kung Keat Teoh 

An Effective Framework to Support Security in Enterprise Service Oriented Architecture (ESOA)
Alaeddin Kalantari, Zailani Mohamed Sidek, and Sayed Gholam Hassan Tabatabaei

Session T1.2:  Small and Medium Enterprise II and Social Entrepreneurship                    Berlian
Session Chair:  Abraham G. van der Vyver

Preliminary Study on Proposed Framework for the Implementation of Knowledge Management in Small and Medium Enterprises
Mobashar Rehman, Ahmad Kamil Mahmood, and Savita K. Sugathan

ICT adoption and development by the SME sector in Malaysia
Kogilah Narayanasamy and Manivannan Senthil Velmurugan

The Most Applicable CMDB Implementation Approach for SITUs and SMEs Companies
Mohammad Sharifi, Masarat Ayat, Suhaimi Ibrahim, Shamsul Sahibudin

Analysis of the level of Emotional Intelligence among Executives in the Small and Medium Sized Enterprises
Susan Tee Suan Chin, R.N. Anantharaman, and David Yong Kin Tong

Towards a Heuristic Model of Social Entrepreneurship Development
M.V. Shetty and P.M. Shingi

Session T1.3:  E-Business II                                             Delima
Session Chair: Ali N. Al Kinani 

E-Buyology - a Step towards I-Branding: a Holistic Conceptual Paradigm
Arash Najmaei and Zahra Sadeghinejad

Exploring the Potential of Electronic Magazine in Malaysia
Yusniza Kamarulzaman and Azian Madun

Analysis of the State of E-Commerce Adoption and Diffusion of E-Commerce in Businesses in United Arab Emirates
Faisal B. Al-khateeb and Yacoub Hamdan

E-Recruitment, Strategy and Competitiveness: Toward an Integrative Paradigm
Arash Najmaei, Zahra Sadeghinejad, and Nezal Aghajari

Addiction to Online Communities among Varsity Students
Robert J. Nathan, Wan Syahirah, Khong Sin Tan, Seethaletchumy Thambiah, and Kim Piew Lai

Session T1.4:  Total Quality Management and Business Intelligence & Performance                  Nilam
Session Chair: Ali Hussein Saleh Zolait 

Building a Capability Maturity Model for Enterprise Business Intelligence Initiative: A Preliminary Model
Min-Hooi Chuah and William Yeoh

Formalizing the Business Process: A Halal Perspective
Saadat M. Alhashmi

The Influence of Total Quality Management and Knowledge Management on Business Results
Salina Daud

Why Business Intelligence System Needs Metadata?
Yuriy Verbitskiy, William Yeoh, and Andy Koronios

A Strategic Study of the Tunisian Retail Industry Through 2020
Sofien Ben Hassen

Session T1.5:  Corporate Performance evaluation              Zamrud
Session Chair: Celeste See-Pui Ng 

CSR Web Reporting by Second Board Companies in Malaysia
Cyril H Ponnu

Communicating Corporate Responsibilities via Annual Reports: The Case of Islamic Financial Institutions in Malaysia
Rusnah Muhammad and Nurlianna Md Rahin

Limited Liability Partnerships: A New Business Vehicle for SME in Malaysia
Wai-Meng Chan, S. Susela Devi, and Sai-Leong Lee

Tunisian Banking from a Customer Viewpoint: Strategic Trends  in ten Years
El Hassen Taktak

Factors effecting transfer of Training: A Fresh Review
Muhammad Awais Bhatti and Sharan Kaur

Implementation of Knowledge Management in Small and Medium Enterprises – Malaysian Perspective
Mobashar Rehman, Ahmad Kamil B Mahmood, Savita K. Sugathan, and Aamir Amin 

Coffee Break                                                                 10:30 am – 11:00 am

Tuesday June 30, 2009                                                     11:00 am – 12:00 pm

Session T2.1:  E-Government in Africa                                   Baidura 
Session Chair: Wafa M’sallem 

Using Mobile Technology to support Government Service Delivery: A Case Study on the Pension System in South Africa
Rosemary Bukola Ojo and Hossana Twinomurinzi

Public Sector E-Government Conceptualization: The Case of Kenya
Nixon Muganda

Session T2.2:  Internet and WWW Research                            Berlian
Session Chair: Faisal B. Al-khateeb

An Access Control Framework to Support Security in Web Services Interoperability
Homa Movahednejad, Sayed Gholam Hassan Tabatabaei, Mahdi Sharifi, and Suhaimi Ibrahim

User Knowledge on Web Search Strategy: The Importance of Topic and Web Search System Understanding
Fadhilah Mat Yamin and T. Ramayah 

Session T2.3:  Project Management                                   Delima
Session Chair: Salina Daud

Managing information in the evaluation process of European projects for environmental sustainable transport systems
Catalin Popescu and Augustin Mitu,Daniela Uta 

Framework for Information System Project Selection Factor in Government
Syaifudin, Che Sobry Abdullah, and Zulkifli Mohamed Udin

A Strategic Study of the Tunisian  Port System Through 2030
Said Jaouadi

Session T2.4:   Enterprise Resource Planning                                       Nilam
Session Chair: Juhana Salim 

Examining Multilevel Perspective on Enterprise Resource Planning System Success
Celeste See-Pui Ng

Enterprise Resource Planning (ERP) Systems in Jordanian Industry
Mannam Zamzeer

ERPS-Management Accounting Practice Fit and User Satisfaction in Malaysian-Based Oil and Gas Companies
W M Nazif W M Nori, Noor Azizi Ismail, and Rosliza Mat Zin 

Session T2.5:   Accounting Information Systems                                      Zamrud
Session Chair: Cyril H Ponnu 

Mitigation Plans for Undermining Threats of Digital Accounting
Manivannan Senthil Velmurugan and Abdullah Sallehhuddin

Implementation of Accounting Information System
Manivannan SenthilVelmurugan and Abdullah Sallehhuddin

Usage of Accounting Information among Malaysian Bumiputra Small and Medium Non-Manufacturing Firms
Noor Azizi Ismail  and Rosliza Mat Zin

Tuesday June 30, 2009                                                     12:00 pm – 1:00 pm

Session T3.1:  Keynote Speech Session                                            Baidura 
Session Chairs: Ainin Sulaiman and Khalid S. Soliman

Keynote Speaker:

Group Chief Information Officer (CIO) & Broadband Director, 
Telekom Malaysia

(A Bio of the speaker is at the bottom of this page)

Conference Lunch                                                           1:00 pm – 3:00 pm

Tuesday June 30, 2009                                                     3:00 pm – 5:00 pm

Special Session T4.1:  Economic Development and Social Issues                          Baidura 
Session Chair:  Isabel Bouchardy

Reducing the Digital Divide: An Evaluation Framework for the Wired Community@Collingwood Project
Theo Papadopoulos and Robyn Broadbent

The Bridging of the Digital Divide by the Informal Sector: A South African Case Study
Abraham G. van der Vyver

Energy – Specialisation and Development Models: Case Study of Effective Energy Use in Romanian Industry
Anca Gabriela Ilie, Dan Dumitriu, and Oana Antonia Colibasanu

Analyzing the knowledge side of development plans: a comparative study between Iran & Malaysia
Mostafa Nejati and Mehran Nejati

The Influence of the Development of the New Enfidha Economic Zone on the Public Transport System
Aymen Ghédira 

Session T4.2:  IS Research                                          Berlian
Session Chair: Nixon Muganda 

The principal barriers and hindrances of conducting an IT/IS evaluation in private organisations in Saudi Arabia
 Saeed Q. Y. Al-Khalidi

Employees’ Attitude toward Cyberloafing in Malaysia
Zauwiyah Ahmad, and Hasmida Jamaluddin

An Empirical Study of Learning Object Users’ Behavior Changes in Belief and Attitude
Siong-Hoe Lau, Kung-Keat Teoh, and Vimala Balakrishnan

Extending the Technology Acceptance Model in a Context of Integrating Technology into a University Classroom
Ying Chieh Liu, Chad Lin, Yu-An Huang, and Chia Wei Liu

Green Marketing Initiatives: A Comparison between Global Power Brands and Local Power Brands
Sharmila Rani Moganadas, Nun Shwu Huey, and Usha Vellappan

Session T4.3:  Knowledge Management III                       Delima
Session Chair: Samer Alhawari

Knowledge Management and Human Capital Management: An Approach to Sustainable Performance
Norhaiza Binti Ishak, Uchenna C. Eze, and Lew Sook Ling

Knowledge management practices and performance: Are they truly linked?
Sharmila Jayasingam, T. Ramayah, Muhamad Jantan, and Mahfooz A. Ansari

Knowledge Management Performance Evaluation in Universities: A Sustainable Development View
Mostafa Nejati, Amirul Shah Bin Md Shahbudin, and Azlan Bin Amran

Knowledge Manipulation Skills and Organisational Competitive Advantage: A Framework for MSC Malaysia Companies
Lew Sook Ling, Uchenna C. Eze, and Norhaiza Binti Ishak 

Factors Influencing Knowledge Management Practices Among Multimedia Super Corridor (MSC) Organizations
Yap L S and Rosmaini Tasmin

The Effect of Individual Factors on Knowledge Sharing Quality: An Empirical Study
Mohd Bakhari Ismail and Zawiyah M. Yusof

Session T4.4:  Database, Grid Computing, Fuzzy Logic, and Arabic Processing                       Nilam
Session Chair: Aiman Turani 

Best Practices to Protect Databases behind RDBMS-Powered Web Applications
Ahmad Hammoud and Ramzi A. Haraty

Some Reflections on the Research Issues in Grid Computing
S. M. Aminul Haque and Saadat M. Alhashmi

An Emotion Infused Multi-Modal Approach to Development of Social Agent
Kung-Keat Teoh, Siong-Hoe Lau, Chu-Kiong Loo, and Balakrishnan Vimala

Named Entity Recognition in Arabic: A Review of Some Current Systems
Ali Elsebai and Farid Meziane

Special Session T4.5:  Economic Development and Social Issues                  Zamrud
Session Chair: Nurmazilah Mahzan

Management Information Systems in Environment of the Bosnia And Herzegovina
Kudumovic Mensura, Kudumovic Dzafer, Kudumovic Azra, and Kudumovic Lana

SUCCESS: a demonstrative transportation project for the transferability of sustainable practices
Catalin Popescu, Daniela Uta, Tatiana Cucu, Augustin Mitu, and Luminta Ion

The Fallacies behind Trade Liberalisation of Agricultural Products: A Dilemma of Sub-Sahara African Countries
Idrissa Félix Bigirimana

Developing Employability Skills Profile for the UAE
Belal Barhem and Hassan Younies

End of the Day Coffee Break                                                                 5:00 pm – 


End of research sessions activities

Field Trip Wednesday July 1, 2009  7:30am  - 4:30 pm  (Limited seats available)  


Keynote Speaker


Group Chief Information Officer (CIO) & Broadband Director
Telekom Malaysia

Mr. Ahmad Azhar holds a Bachelor of Science in Electrical Engineering from Oklahoma State University. He began his career in 1987 as an Engineer in Agilent Technologies (formerly known as Hewlett Packard). He then joined management consultants, Accenture in 1990 servicing a portfolio of clients in Malaysia, Asia and the Middle East in various industries from communications, to high technology, oil and gas and the public sector. 

His experience includes strategic planning and change management, business and operations support systems, enterprise resource management, revenue and customer relationship management. He became a Partner at Accenture in 2000 before joining TM as Group Chief Information Officer on 2 August 2004. In 2008, Ahmad assumed the role as the Programme Director of High-Speed Broadband (HSBB) Programme in TM.


Conference Hotel

Hotel Istana Kuala Lumpur is the location for the 12th IBIMA Conference.  The Hotel Istana is strategically located within Kuala Lumpur’s main Golden Triangle business and commercial centre. It is also within walking distance to the Bintang Walk shopping and entertainment hub, the Kuala Lumpur Convention Centre, iconic landmarks such as the Petronas Twin Towers and the Kuala Lumpur Tower and the nearby Chinatown (all within walking distance) while the Kuala Lumpur International Airport (KLIA) is only an hour drive away.  Hotel Istana is a majestic landmark central to the business and shopping centre of Kuala Lumpur’s Golden Triangle – the most happening hub for both residents and tourists alike.  The 23-story Hotel Istana is a leading corporate address, catering to the concept of “stay-work-relax” for travellers on the move. 

Please click on the Hotel link above for more details and directions.

Hotel Address:
Hotel Istana, Kuala Lumpur 
73 Jalan Raja Chulan, 
50200 Kuala Lumpur,
Tel: 603-2141 9988
Fax: 603-2144 0111 

Hotel form (pdf)

Special conference participants’ Rates:
Deluxe Single & Double Room : 295 Malaysian Ringgit (around Euro €64) per night plus taxes

for exact exchange rate, please go to

Each room will come with Internet broadband access.  Above-mentioned rates are daily, per room, include breakfasts.  

Each conference participant will be responsible for charges related to his/her hotel room.