Carolin Fuß, Ralf Gmeiner, Dirk Schiereck, and Susanne Strahringer, “ERP in Banking: Expectations of and Goal Achievements by the World’s Biggest Banks,” Proceedings of the 8th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-7-4, 20- 22 June 2007, Dublin, Ireland, p. 75-80.