Napaporn Petchinda, Settapong Malisuwan, Panitee Ritthiruangdech and Vichate Ungvichian,” Capacity of the WCDMA-FDD Mobile Internet in High-Mobility Environment,” Proceedings of the 5th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-4-3, 13- 15 December 2005, Cairo, Egypt, p. 322-326.

Nelson Massad, “Core Service Recovery in Electronic Service Encounters,” Proceedings of the 4th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-3-6, 5- 7 July 2005, Lisbon, Portugal, p. 305-307.