Mohammed Mufaddy Al-Kasasbeh, Subhasish Dasgupta and Abeer Hmoud AL-Faouri, “The Impact of Website Design, Navigation, and Personalization on E-Service Quality Satisfaction: An Empirical Study,” Proceedings of the 16th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-5-2, 29-30 June 2011, Kuala Lumpur, Malaysia, p. 158-169.

Abeer Hmoud AL-Faouri, Subhasish Dasgupta and Mohammed Mufaddy Al-Kasasbeh,” The Influence of Knowledge Sharing Strategies on Organizational Excellence,” Proceedings of the 16th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-5-2, 29-30 June 2011, Kuala Lumpur, Malaysia, p. 170-188.