Alejandro Cataldo, Marcos Sepúlveda, and Robert J. McQueen, “Using an action-research methodology to explore IT use in SMEs from New Zealand, Colombia and Chile,” Proceedings of the 17th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-6-9, 14-15 November 2011, Milan, Italy, p.1110-1117.