Mona Shehata, Omneya Yacout, Nicolas Moinet and Camille Alloing, “A Media Crisis Incident on Twitter of an Egyptian Organization in the Telecommunications Sector: A Qualitative Case Study,” Proceedings of the 29th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-7-6, 3-4 May 2017, Vienna, Austria, p. 2034-2046.

Mona Shehata, Omneya Yacout, Nicolas Moinet and Camille Alloing, “Towards An Innovative Understanding of the Different Practices of Social Media Crises Management Caused By Rumors in Different Environments,” Proceedings of the 29th International Business Information Management Association (IBIMA), ISBN: 978-0-9860419-7-6, 3-4 May 2017, Vienna, Austria, p. 1133-1136.