Girija Krishnaswamy and Denis Nichifor, “Unified Communications: Overview, Business impacts and Future Outlook,” Proceedings of the 15th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-4-5, 6- 7 November 2010, Cairo, Egypt, p. 1616-1622.

Girija Krishnaswamy,”e-Services in Government: Why we need Strategies for Capacity Building and Capacity utilization?” Proceedings of the 5th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-4-3, 13- 15 December 2005, Cairo, Egypt p. 340-347.