Kieth R. Hales, “Value Creation through the Utilisation of Information Technology” Proceedings of the 8th International Business Information Management Association (IBIMA), ISBN: 978-0-9753393-7-4, 20- 22 June 2007, Dublin, Ireland, p.438-445.

Philipp Küller, Marcus Vogt, Dieter Hertweck and Mariusz Grabowski, “A Domain Specific IT Service Management Approach for Small & Medium Enterprises” Proceedings of the 16th International Business Information Management Association (IBIMA), ISBN: 978-0-9821489-5-2, 29-30 June 2011, Kuala Lumpur, Malaysia, p.1795-1807.