Abstract:

Understanding how information infrastructure capability (IIC) contributes to organisational competitive advantage (CA) has long been of interest. However, an empirical link has always been elusive between IIC and organisational CA. Hence, this paper analysed the IIC a holistic way and then presented a conceptual model of IIC and CA with empirical justification. IIC was categorised into dynamic capability (D), integrating capability (I), data management capability (DM), security capability (S), utility capability (U) and collaborating capability (C) from past studies. This paper then empirically tested the model using a set of survey data collected from 295 MSC Malaysia companies. Four factors emerge from the factor analysis as IIC: D, I, DM and U. These results showed the importance of developing a set of IIC which comprises D, I, DM and U contributes to organisational CA. Finally, a clear full chain of variables model connecting IIC to organisational CA is obtained to fill the research lacuna.