Abstract:

This paper deals with information manager’s need to access and use Information for decision-making. Searches are conducted by employees but managers do not specify precisely what information they require. This is problematic for searchers. The efficient use of information is a key factor to success. Information use is also affected by perceived usefulness and perceived ease of use and this needs to be kept in mind by the managers. Novice searchers have a problem with this and are not sure how the cognitive aspects work. This paper comes to an end with the conclusion that because of important epistemological differences between information and decision making, much can be gained from interaction between them.