Abstract:

Over the past several years there have been intensive discussions about the importance of Knowledge Management (KM) within our society. The management of knowledge has been promoted and recognized as a vital component for the development of dynamic core competencies and, more generally, as a determinant factor for firms with global ambitions It is also as an important source of competitive advantage and value creation, Moreover, knowledge that firms acquire is a dynamic resource that needs to be promoted and managed carefully.  In order to investigate how organizations will manage, exploit and nourish their knowledge, this paper uses a framework for the analysis as knowledge systems and try to present a conceptual model of customer knowledge expansion process Customer to achieve Customer Knowledge Acquisition.