Abstract:

The implementation of an enterprise-level business intelligence (EBI) imitative is a large-scale and complex undertaking, involving significant expenditure and multiple stakeholders over a lengthy period. It is therefore imperative to have systematic guidelines for BI stakeholders in referring BI maturity levels. Draw upon the prudent concept of Capability Maturity Model, this research presents a multi-dimensional maturity model with distinct maturity levels for managing EBI initiatives. The maturity model consists of five core maturity levels and four key dimensions, namely information quality, master data management, warehousing architecture, and analytics. From practical viewpoint, the EBI maturity model assists enterprises in benchmarking the maturity level and identifying the critical areas to attain higher level of BI maturity.