Abstract:

This research, proposes a method to investigate wicked problems happening in open, heterogeneous and evolving complex socio-technical ecosystems. Investigating the behaviour of these environments and predicting the consequences of proposed solutions are still constant challenges. Through our proposed method, we address complexity causes based on interdependencies of multiple types of elements in the system. These issues can be investigated through behavioural and functional change analysis by any individuals, activities, interactions and interventions involved in the system. The context of problem space is described as a network of actors involving in the system. Actors can be roles, activities, artefacts, groups or organizations. The new aspect of this approach comparing to others is its flexibility to investigate multiplicity and diversity of perspectives in complex environments and its ideal potential to involve human elements. This method has also the ability to integrate qualitative social elements with quantitative technical issues which is an ongoing issue in complex socio technical problems.