Abstract:

In today’s business, organizations seek to optimize the use of their global IT resources therefore IT Outsourcing (ITO) is a tool that enables this optimization, especially when resources with specific competence are needed. The purpose of this paper is to examine what can be learned from best practices regarding ITO in case of Electrolux a Swedish leading global company. We have done that by carrying out a critical analysis of the ITO success factors by analyzing different aspects of ITO in case of Electrolux, and also by using transaction cost economics (TCE). Moreover, in our analysis, we have considered as important factors the outsourcing drivers and models and types of outsourcing that we have identified to have a great impact on the IT outsourcing practices and outcomes.