Abstract:

Computer self-efficacy (CSE) and computer anxiety are multifaceted constructs with general and application-specific components. However, most past studies have focused on the general component, giving very little attention the system-specific component of the two constructs. This study aims to fill this void by focusing on CSE and computer anxiety at the application level and empirically tests their effects in information systems acceptance context. Accordingly, application CSE, application anxiety, perceived ease of use, perceived usefulness, attitude, and intention were integrated in the proposed research model. The results demonstrated that application CSE and application anxiety had direct and indirect effects on perceived ease of use, perceived usefulness, and behavioral intention. The implications of these findings for practice and research are discussed.