Abstract:

The development of information technologies plays a crucial role in enhancing the operational efficiency of logistics processes and strengthening the competitive position of enterprises operating within supply chains. As digital transformation accelerates across industries, the implementation of Warehouse Management Systems (WMS) becomes increasingly vital for companies seeking to optimize inventory control, streamline warehouse operations, and improve customer service. Moreover, the development of artificial intelligence (AI) opens new possibilities for its implementation in WMS. The aim of this article is to examine the benefits and barriers for the development of WMS in enterprises operating in West Pomeranian Voivodeship of Poland, as well as identify potential areas, benefits and concerns of AI implementation in WMS, considering practitioners viewpoint. The study is based on a questionnaire survey developed and conducted among representatives of companies from West Pomeranian Voivodeship of Poland. It was stated that among the most significant benefits that enterprises can achieve through the development of WMS are reduction of human error, process automation, and decrease in order processing times. The most significant barriers to further WMS development include high implementation costs, integration complexity, and insufficient awareness of system capabilities among warehouse management staff. Respondents identified the highest potential of AI application in WMS in analytical and decision‑support areas, particularly demand forecasting, inventory optimization, and reporting. Among the benefits of AI implementation in WMS, practitioners highlighted the automation of routine processes, improved demand forecasting and increased operational accuracy. In turn, concerns are mostly related to high investment costs and risk of job losses.