Abstract:

Given the lack of alignment between IS development and implementation of QMS, the potential organizational benefit for active participation of IS in the processes associated with the QMS, the possible and beneficial combination between organizational improvement interventions related to the QMS and the lack of a joint project between IS and the QMS, is proposed this research plan, developing a method or extend an existing of organizational intervention that combines / articulate, the improving interventions motivated by IT / IS with improving interventions motivated by the QMS.