Abstract:

The purpose of the article is to identify and summarize the strategic factors of artificial intelligence having a particular impact on the development of the Polish banking sector. The SWOT analysis preceded by the conversations in panel discussions with specialists in the banking sector and study of fundamental static phenomena was used as the research method. The results of the conducted research indicate that institutions in the banking sector using AI tools represent an aggressive strategy. These institutions are development-oriented. 2020 brings a new conversational banking trend based on artificial intelligence. The publication is also enriched with an illustrated division of the possibilities of using AI in the Polish banking sector.