Abstract:

Consideration of digital govemment transfonnation policies has been encouraged in many countries, with eGovernment assessment increasingly used worldwide to improve them. This study gleans and comparatively illustrates the most widely used eGovernment assessment frameworks. Most of them provide very relevant results for the maturity level of eGovemment focusing either in user demand side or supply demand side. These types of approaches provide useful information from a user-perspective or a supply-perspective, but do not provide any information regarding the back»end integration of eGovemment. This review study identifies the current prevailing eGovemment assessment criteria and indicators and highlights the necessity of enhancing those approaches with appropriate back office integration assessment indicators.