Automation and Optimisation of Processes using RPA – As an Element of Change Management in an Organisation

Abstract:

Economic, social and cultural changes, globalisation, and the growing of new technologies are factors forcing changes in companies. Achieving the status quo nowadays is not enough. Indeed, changes are an indispensable element of the activities of a modern organisation and an important element of its activation (Kuzior et al., 2021). Not only managers but all members of the organisation must participate in changes. At the same time, it should be noted that employees are increasingly willing to participate in the activities of the company. Their approach to work, high qualifications, market factors and new technologies are conducive to development and improvement of work organisation (Afonasova et al., 2019).