Abstract:

In this paper the factors that influence customer’s intentions to use internet banking services are studies in order to increase Internet banking usage in the future. It focuses on user’s perceptions on ease of use and usefulness of Internet banking and relies on previous researches that were made by using the Technology Acceptance Model (TAM) in order to study the use and acceptance of services provided through the Internet. TAM was chosen because it is a wide accepted and a well tested model in relation to user’s acceptance of technology.