Abstract:

This paper presents part of a study on virtual references services (VRS) usage trends in an academic library before and during the pandemic Covid 19. The data was gathered from the virtual reference services database known as The References Desk Management System (RDMS), developed by the library headquarters. It presents the findings of four objectives of the study which are to compare the usage of VRS, to identify medium preferred by users before and during the pandemic, to identify type enquiries received before and during pandemic, and subject of the enquiries received by the library before and during the pandemic. In order to answer the research objectives, the data set was categorized into two groups, which is one group to represent the data before the pandemic Covid 19 and another one group to represent data during the pandemic Covid 19. Group 1 data covered usage of VRS from the years 2018 until 2019 meanwhile Group 2 covered data from 2020 until 2021. The result highlights there is significant increase of VRS usage by comparing data of virtual references activities. Moreover, it shows positive increasing trend VRs usage thus indicating the different of VRS usage before and during the pandemic.