Abstract:

Process control, or business process management, is the indisputable successor of the classic functional line and staff management that had been developed and improved for decades. Based on the issue of interest defined by the paper we solve the practical problem focused on the evaluation and improvement of process control in a selected companies. Adequate scientific methods and approaches have been used to solve the problem, resulting in the presented theoretical and practical proposals. We focused on a specific process, particularly on its activities as well as the related costs. We identified the activities considered to be cost-inefficient by managers. Consequently, it was inevitable to identify the reasons behind the situation and to articulate the proposals affecting the costs of individual activities of selected process, processed by the information system of the enterprise.