Abstract:

 The modern economy is subject to a dynamically progressing process of change, which causes that the service sector, the so-called servitization. In highly developed countries, 70% of gross national income comes from the services sector. In Poland, more than half of the companies (52.5%) conduct service activities. The service sector is one of the most important and fastest-growing sectors of the Polish economy – both before and during the COVID-19 pandemic, and its role will probably increase after the end of the pandemic.