Abstract:

Operation management is considered as an area of management that ensures that all the business operations are efficient and effective in terms of resources of the organization and requirements of the customers (Slack, Chamber, & Johnston, 2010). For every organization, the satisfaction of the customers is the first step towards their growth. Thus, they need to resolve the existing issues in the operational services of the company to win the interest of the customers.  In this report, we have analyzed the current operation management issues of different telecommunication companies in the Middle east.