Abstract:

The market for transport services faces the development of ferry shipping for both cargo and passengers. While performing the transport services, various disruptions may occur at the ferry terminals.

Challenges related to the proper management of cargo or passenger handling processes at the ferry terminal result from the need for cooperation of shipowners, terminal managers or persons supervising ferry lines. These entities are responsible for making decisions and reacting immediately during any disruptions.

The purpose of this article is to make an attempt to classify the disturbances occurring at the ferry terminal. The article analyses ferry traffic in Poland and discusses an example of possible development of disruptive situations. Based on the observations, the disruptions that may occur in the area of the ferry terminal were identified and classified. The results of the research may be of interest to ferry terminal managers, shipowners and ferry lines managers.