Abstract:

The quality and availability of public services are essential for the efficient functioning of modern states and local communities, and they significantly influence citizens’ quality of life. The aim of this article is to develop an integrated catalogue of public services delivered by local government units in Poland. The study applies a critical literature review and an analysis of existing service classifications, including academic models and administrative solutions (e.g., ePUAP, the Public Services Monitoring System). In addition, the paper examines the definition of a public service and its relationship with the concept of a public task, highlighting the lack of a clear distinction between the two categories and demonstrating the practical implications of both perspectives for process organisation in local government management. The results of the research include a conceptual model that consolidates various classification approaches, covering administrative, technical, and social services, while taking into account their structure and scope of implementation. The conclusions point to the need for further clarification of the relationship between services and public tasks, as well as to the potential of applying a unified classification in local government management tools such as performance-based budgeting or service benchmarking.