Abstract:

ITIL (Information Technology Infrastructure Library) is the most widely used IT framework in organizations. This de-facto standard is a service-based IT-framework that aims to improve the quality of organizational services. The Core of this framework is configuration management that includes Configuration Management Data Base (CMDB) to record, update and trace all assesses activities and information in the organization. However, ITIL implementation faces some challenges especially when it effects on culture, attitudes and processes in the organization. One major part of this implementation is related to CMDB implementation.  There are several major approaches to implement this repository in organizations. This paper, at first describes ITIL infrastructure and then highlights major approaches and their challenges to implement CMDB in the SME companies.