Abstract:

Organization resource planning implementation success is important. Today`s competitors in business, in enterprise resource planning  and  in managing are becoming one of the main tools of achieving competitiveness in business. Resource technologies  are considered as an infrastructure to create and maintain business to improve front and back-office efficiency and effectiveness. This study is significant to bring new ideas in determining the key antecedents which are technological resource planning implementation based on knowledge capacity perspectives and help to understand the key success factor in the Tunisian banks. Based on a survey of 160 front office Tunisian agents working in Tunisian banks with mixed capital, using Groupware system, only 51 respondents had given feedback to this survey. By using Warp PLS 3.0, through several tests the relationship between knowledge capability and Groupware implementation success having beta coefficient 0.39 and  P-Value <0.01. This result highlights that knowledge capability of bank agent can influence the success of  the Groupware implementation.