Abstract:

During the past few years many organizations have adopted a concept of a process oriented company. In this context, assessing process performance is essential, because it enables individuals and groups to assess where they stand in comparison to their competitors. This paper provides a conceptual model of process performance measurement system (PPMS), a special type of performance measurement system (PMS) that should be used in process oriented organizations. It was built on a literature review that involves the major sources of the performance measurement area. To understand PPMS it was crucial to explain concepts of business process management, business performance measurement and PMS which are well known and used in the literature and practice.