Abstract:

The objective of this study was to create a harmonised continuous improvement operating model. The study presents a proposed solution to this problem. In this study, the theoretical framework for continuous improvement was established, on the basis of topical research in the field. The empirical part of the study based on the interviews, a model of the best continuous improvement operating models of the internal and external interview units is formed. As the research result, an improvement proposal model is presented. In the model, the continuous improvement activity and suggestion scheme are combined into a single operating model. The operating model combines the requirements of the continuous improvement activity, which have been indicated in the literature, and the observations on the best functioning continuous improvement operating model made in the empirical section.