Abstract:

 Manufacturing systems are often costly to develop, operate, and maintain. Their flawless functioning is a major premise of market success in today’s global market. In this article we describe a complex supply management and repair flow control system, developed in order to enhance the competitive power of a company in dynamic environments. The system is used by the Romanian branch of an multinational communications provider (focused mainly on mobile phones) and functions using the organizational Intranet (we are about to transform it in an Extranet, involving some strategic suppliers of the organization). It was developed as a Repair Flow Control system, but it necessarily evolved to cover all supply management activities associated with technical support of current organizational activities. It also includes a complex, automated fuzzy rule set system, used for decision support and independent system control and management.