Abstract:

The transfer of knowledge pertaining to government services is central to the success of e-Government websites. This paper explores CSFs for the transfer of knowledge from Government to users via an Australian government education website, from the perspective of the Government website provider. The research has employed an interpretive case study approach, applying qualitative data capture and analysis methods.  Eleven (11) CSFs are identified and grouped into four (4) themes. The research provides guidance to practitioners, arguing that identifying and understanding the CSFs can support government website providers in taking decisions related to the internal operation of their website’s content development and delivery activities, so enhancing their capacity to deliver requisite knowledge to website users.