Abstract:

Nowadays there are many types of tools for the optimization of organizational information systems. In the context of these tools, we have systems like e-mail, workflow, wikis, among many others. Despite the fact that, for the planning and designing of conventional information systems, there are many techniques that enable the representation of the elements of those systems and the relationships between them, as for what collaborative systems are concerned, we cannot find specification techniques that allow the representation of the existing degrees/levels of interaction. That is a problem because it hinders the proper planning regarding the choice of this kind of systems. In this paper is proposed a matrix-representation technique, which allows the specification of degrees/levels of interaction between organizational entities and the classification of processes according to the time space taxonomy. In a information systems planning project, these technique will be useful for choosing the correct classes of cooperative tools that should be included in final system solutions.