Abstract:

The primary objective of this research is to identify the benefits of collaborative maintenance and the current roles of mobile technology in supporting of daily collaborative maintenance practice. Based on Delphi study research method, four categories of benefits were found, namely, networking/communication, coordination, cooperation and productivity or collaboration, while flexibility and empowering management are the current mobile technology roles in supporting collaborative maintenance. It is evident that current maintenance working circumstances are more complex and therefore need to be managed by multiple and interlinked activities. Hence, an integrated high-level maintenance system which contains multiple sub-systems requires the collaboration of many stakeholders such as departments or units to improve resources, information sharing and maintenance practices. Combined improvement in processing that empower maintenance management and make it flexible allows organisations to use their maintenance resources faster, properly and more profitably.