Abstract:

Customer satisfaction is the parameter used by marketing strategist to access the sustainability of any viable product/service and by extension the growth and overall development of any organization.  The abysmal nature of the service provided by the Power Holdings Company of Nigeria PHCN to its customers is of great concern to researchers given the huge outlay of funding made by every incoming administration on this sector, without any valid result to match such huge investments. The essence of study is to assess from the customer perspective their level of satisfaction on the billing process used by the energy sector for service provided. Descriptive survey technique were used through to retrieve and collate data for analysis, The outcome of the  study revealed that there is no correlation between service provided and the amount billed customers in the Nigerian Energy sector. Hence, the study recommended the need for all stakeholders in the energy sector to embark on a holistic measure that will equate amount billed with the exact value of service provided by the energy sector, to enhance customers’ satisfaction.