Abstract:

The aim of this research is to link well-being to Service Design and to propose a set of design principles that designers and managers responsible for the design of organizational services could adopt to improve employees' well-being. Through a qualitative study, we carried out a cross-context analysis of well-being initiatives developed in three organizations operating in different industries. Adopting the perspective of science-based design, we were able to draw seven design principles. We emphasize the importance of including these principles in the process of designing services oriented to employees’ well-being in organizational contexts using Design Thinking approach, as well as their application in broader contexts where services may play a crucial role.