Abstract:

Substantial developments in technology have allowed people to get more information about diseases, illness and health thru among others, health web portals. As web portals and design features are aplenty, this research explores the acceptance of their technological web usability features. However, the evaluation of the quality of health-related websites is still need more investigation. The purpose of this study is to validate the major components of technological features focusing on user perceived service quality of information by using explanatory factor analysis (EFA). A survey instrument was designed, validated and distributed to adults in Malaysia. In total, 482 data were used for the exploratory and internal consistency tests. From the Exploratory Factor Analysis (EFA), the findings have revealed successfully identified five factors with 73.99% of total variance explained. The study findings are important as it helps in providing important directions for the important technological factors influencing the success of a health care website for improved e-health literacy, which would potentially yield refinements in the current website.