Abstract:

Balanced Scorecard  is a strategic performance measurement model which was introduced by Robert Kaplan and David Norton. Its main aim is to translate organization’s mission and vison into operational activities. The paper tackles the significance of Balanced Scorecard as a tool of strategy management. It can help provide information on chosen strategy and determine key measures in terms of different perspectives. The article present various benefits from Balanced Scorecard implementations in cities worldwide. The further goal of this article is to present Author’s own concept of the inhabitants perspective for the Balanced Scorecard implementation project in Olsztyn and the financial perspective for the Balanced Scorecard implementation project in Olsztyn.