Abstract:

The functioning of electronic services for providing public services and the implementation of relevant digital services are currently mandatory elements of public management and administration. Digitalization of public services at the state level helps to meet the expectations and needs of citizens in real time and contributes to improving the quality and sustainability of the services provided.

In 2019, the new government proposed the concept of «government in a smartphone», which provides the possibility of receiving up to 100% of government services online, and for this the user only needs a digital signature.

The result of the activity of the Ministry of Digitalization is the project of digitalization and informatization of administrative services – creation of the single portal for the provision of public services online – «Diia». Currently, the application and portal are used by almost half of the population of Ukraine – more than 17 million citizens. 72 services are already available on the portal, and 9 services and 15 digital documents are available in the application.

Although digital services have significant potential to promote the development of the state and society, there are certain risks and problems associated with data and technology that cannot be underestimated. The state must be fully prepared to identify, prevent and neutralize real and potential threats that may arise in the digital communication environment in connection with data inauthenticity, data security, privacy, and ethics.