Abstract:

Studies have shown that human nature is continuously evolving and it generally affects consumers when adopting a new set of consumption behaviour. In the recent event of a global coronavirus pandemic (termed COVID 19), consumers are forced to depend on new technological methods of payment in pursuit of a safer method to purchase goods and services. Following this concern, this study was conducted to investigate the extent to which perceived usefulness, perceived ease of use, social influence, trust, convenience, and fear affect consumers’ attitude towards the use of contactless payment. It also aims to examine whether attitude influences consumers’ intention towards the use of contactless transactions. Using a non-probability sampling technique, data were collected from 200 respondents via online questionnaire survey distribution. A total of 185 usable data were analysed using Smart PLS 3.0 statistical software package. Several findings were established and discussed further.