Abstract:

Governments all over the world are spending millions of dollars in making services available online for its citizens. The capacity building initiatives have been looked into by the major research bodies and they have lauded government efforts of various nations. Australian e-Government strategies and level of sophistication have resulted in international recognition. Australia is acclaimed as a leader in e-Government, typically rated second or third across a range of measures of e-Government maturity, readiness, take-up and impact. This paper argues that looking at capacity building initiatives is addressing only one side of the equation and that both the supply and demand sides of the equation need equal attention. It is easy to get carried away with the macro indicators showing Australia’s supremacy in implementing e-Government applications. And now is the time to ask the basic question of what strategies are in place for addressing capacity utilization efforts.