Abstract:

On their way to success and the achievement of benefits in the e-business arena many companies worldwide are to overcome inhibitors that this area of business is facing nowadays. The best way of overcoming those is the identification and evaluation of so-called critical success factors that can act as the solution for the inhibitors encountered. The research reported in this paper addresses e-business inhibitors, success factors, and benefits in large corporations in Dubai. The findings from this research indicate that encountered challenges include: ‘laws and regulations,’ ‘integrated payment gateways,’ ‘acquiring loyal customers,’ ‘managing changes’ and ‘delivering reliable information’. On the other hand success factors of e- business include: collaboration with traditional business, technology upgrading, risk management plan, quality customer services, and training staff.