Abstract:

Safety performance can be increased if management understands the real situation in the operation area. Exposure on operational area makes cabin crew has valuable insight to enhance safety management system, policy, and mitigation. Therefore, management must able to encourage cabin crew to communicate safety related information. It is also critical for management to find factors to enhance cabin crew prosocial voice behavior since it relates to express valuable idea benefiting organization. This research conducted to examine the influence of benevolent leadership on upward safety communication and prosocial voice behavior in Indonesian cabin crew. This research also tries to investigate the role of perceived organizational support (POS) in the relationship between benevolent leadership with upward safety communication and prosocial voice behavior. The results show benevolent leadership has positive influence on upward safety communication and prosocial voice behavior; the finding also shows that POS fully mediates the effect of benevolent leadership on prosicial voice behavior; POS partially mediates benevolent leadership on upward safety communication.