Abstract:

Modern companies are well aware of the fact that employee engagement can contribute in a decisive manner to the company’s competitiveness and performance. This paper’s purpose is to analyse how employee’s engagement was defined over time in the literature, in order to highlight the methods by which employee’s engagement can be determined, to determine the factors that lead to employee engagement, and to highlight how a successful employee engagement program can be developed.

The paper will try to demonstrate that engaded employees are more competitive and efficient, which leads to the success of the organizations. The paper also aims to highlight the problems that may arise in the process of determining and developing employees engagement programs and tries to to provide answers to the questions and difficulties related to employee engagement that organizations can face. We consider this study to be topical, given the economic difficulties that companies are facing now as a result of the challenges generated by the COVID-19 pandemic, which has led both to the emergence of a new economic crisis and to an unprecedented change in the way employees operates within the organizations, an the increasing number of employees carrying out an activity based on telework.