Employees’ Involvement and Consultation in Decision Making Process and Organizational Performance. (Case of Lagos State General Hospital, Igando, Lagos State, Nigeria.)

Abstract:

This study assessed the relationship between Employee’s Involvement and Consultation in decision making process and organizational performance. A Lagos State owned General Hospital in Igando, Alimosho area was used as the study case. Specifically, the study sought to determine the influence of employees’ involvement in decision making on the performance of a government owned hospital in Lagos state, Nigeria; examine the influence of employees’ consultation on the hospital performance on the performance of the hospital. Quantitative method was used in the selection of respondents and collection of data. A sample size of 134 was required to answer the questionnaire out of the entire population of 200 going by the Yamane sample size calculation, but after administering the questionnaires via the social group where the staff belonged to, total of 142 respondents correctly filled questionnaires were recovered, this helped to increase the sample size. The data was captured in MS Excel and analysed using Statistical Package for Social Scientists (SPSS). Pearson’s Chi Square test  andlinearnby linear association were used to determine the relationship between Employees’ Participation and performance of the organization. The analysed data was presented in form of frequency tables and percentages. Based on the objectives and corresponding results of the study, improvement of the performance of government owned hospitals is a function of employees’ involvement and consultation. Although the level of significance differs relatively, all the variables have a considerable influence on the performance of the government owned hospital. Increasing employees’ involvement and rate of consultation is a long term process which will demand high level of understanding and accommodation from the management and initiative from the employees. The study recommended that policies regarding employees’ involvement in decision making should be standardized so that every employee can see it as an obligation; Management should endeavour to incorporate consultation of employees into their management approach. as well as invest in professional development of the staff to sharpen their decision making skills as it is a well equipped and skill manpower that can offer efficient advise and input in decision making process. This steps and approach rather than mere job satisfaction is what will aid and improve better performance of the organization on the long run.

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