Abstract:

Quality management is crucial for customer satisfaction, focusing on delivering products and services that meet or exceed expectations. This article examines the theoretical framework of quality management while highlighting the importance of continuous improvement in products to effectively meet customer needs. It introduces a practical tool—a catalogue of errors—integrated into quality management systems. The paper will outline the theoretical foundations of quality management, describe the application of the error catalogue in an organizational context, and explain the processes involved in its development and implementation. Through qualitative and quantitative assessments, this study aims to demonstrate the effectiveness of error catalogues in enhancing product quality and overall organizational performance.