Abstract:

This paper reports findings from a recent empirical study conducted to explore sociological and technological factors that affect the use of enterprise 2.0 (E2.0) technologies for knowledge management (KM). To help organizations adopt and institutionalize effective KM strategies, this study aims to highlight the effects of national and organizational cultural differences among operating environments of different firms, and to identify how these differences translate into varying knowledge management behaviors and use of E2.0 technologies for KM in firms.